The online shop CORKMARKET (corkmarket.ro) is operated by the company ZERO MAS OFFICE s.r.l. (hereinafter referred to as the Seller), registered in the Commerce Registry with no. J40/13121/2003, having CUI: RO15780451, capital of 400 lei, registered office in Bucharest, Prl. Ghencea 94-100, Bl B1, Ap 153, Sector 6, Postal Code 061703, Romania, phone +40-777.33.11.015 and bank account with IBAN RO77 BTRL RONC RT03 4205 8101 opened at BANCA TRANSILVANIA, Agentia Valea Argesului.
We recommend that you read this document carefully. By using the CORKMARKET website, the visitor (hereinafter referred to as the Buyer) agrees to the Terms and Conditions described below. (denumite in continuare Contract).
The contract applies to all sales of goods and services through CORKMARKET and, once concluded, can be modified only with the written agreement of both parties.
The contract may be modified by the Seller according to the evolution of legal provisions, without the obligation to specially announce this.
By creating an account and/or placing an order, the Buyer expresses his or her consent to receive electronic commercial messages from the Seller to the email address provided.
When placing an order in the CORKMARKET online store, the Buyer agrees to register an account at the specified email address and the method of electronic communication via email and/or telephone. The sending of the order on the site will be followed by the receipt of an automatic email that only attests the placement of an order. This message, conversations by telephone, email or otherwise with the representatives of the Seller do not constitute firm acceptance of the order, and implicitly does NOT mean the conclusion of the distance contract.
Processing and confirming orders
The seller will verify the order by communicating the result of the verification to the Buyer. The sending by email by the Seller of the delivery notification to the Buyer, without requiring any confirmation of receipt from the Purchaser, constitutes the time of conclusion of the Distance Contract. This message (delivery notice) is an annex to the Contract.
Orders placed / picked up from the Seller's premises or delivered through its representatives, due to the fact that the parties are physically present simultaneously and the products can be viewed, checked, tested and accepted personally is considered direct trade and the time of renting the Contract is the moment of the takeover of the product by the Buyer, respectively between the parties present.
For products with status “Stock supplier”, “available on order” or “Customized product for you”, it is mandatory to check the actual availability with the Seller.
The products included in the orders accepted by the Seller will be delivered according to the conditions stipulated on payment and delivery.
The buyer can cancel an order before receiving the delivery notification message by sending an email to info@corkmarket.ro.
The individual buyer can withdraw from the purchase by initiating the procedure described in the section “Renunciation of purchase”.
The buyer can return the product/products following the procedure described in the “Return Policy” section.
Order invoicing
Each confirmed order specifies the products, prices, method and payment time.The Seller shall issue to the Buyer a corresponding tax invoice for the goods and services delivered.The buyer is obliged to provide all the correct information necessary for the issuance of the tax invoice in accordance with the legislation in force.
Prices and product information
All prices presented in the online shop CORKMARKET (corkmarket.ro) include VAT (19%). Prices do not include delivery costs, unless specified on the product page.
Part of the prices displayed are calculated on the basis of a formula based on the price taken through automatic feeds from the supplier lists. Although our efforts to list the correct prices are major, a small number of products in our catalog may have the wrong prices. For these products, if the correct price is at least 20% higher than the price listed in our catalogue, we reserve the right to contact you personally or to cancel your order directly.
Prices printed on the tax invoice issued to the Buyer will be identical to those specified in the message of acceptance of the order by the Seller.
The content of the website (text, product names and descriptions, technical characteristics, images, symbols) is made in collaboration with the representatives of the manufacturers/suppliers of the listed products and may be incomplete for reasons related to the space and/or structure of the information. For this reason, the Seller does not assume responsibility for the product descriptions presented on the website.
The seller and its suppliers reserve the right to change the technical specifications of the products without prior notice.
Images of products are presented in the online store CORKMARKET (corkmarket.ro) as an example and may be different from the products delivered (prin culoare, accesorii, aspect, etc.).
Payment of orders
Products ordered from the online store Corkmarket.ro can be paid in advance or upon delivery.
The seller reserves the right to request payment in advance in the case of products supplied by Corkmarket.ro on the basis of the special order of the Buyer. In this case, the supply and delivery will be carried out only after registration of full payment of the order. The cost of the products brought on the special order is not returned.
Payment methods accepted are: - Online by bank cards; - Cash by courier; - Bank transfer.
In the case of online payments using bank cards, the security and validity of the card authentication will be confirmed by the electronic payment processor. Transactions are carried out exclusively through the computer systems of the online processor, in the conditions of maximum security offered by the 3D Secure platform. No information related to the Buyer’s card will be stored on the Seller’s servers.The buyer who pays online must provide the processor with the name on the card, the card code (all numbers on the front of the card without spaces), the expiration date and the last three digits on the back of the Card inscribed on the signature ribbon. Debit card, overdraft debit card or credit card issued under the logo MasterCard (including Maestro) and VISA are accepted for payment (inclusiv VISA Electron). For card payments no additional commission is charged to the Buyer. The payment processor is PlatiOnline.
If the Buyer is guilty of paying the goods under these terms, he is obliged to pay the Seller a penalty of 0.2% per day of delay, calculated at the unpaid amount.
The expiry date of the invoice is considered to be: - the date of signature of the Invoice, in case of picking up of goods from CORKMARKET offices - the day of receipt of the goods by the Buyer, in the case of delivery by courier
For more information about payment methods, please refer to the “Payment of Orders” section.
Delivery and handling of orders
The Seller undertakes to send to the Buyer the products contained in the order accepted in the door-to-door courier system, to a delivery address in the territory of Romania, respecting the delivery terms established at the time of acceptance of the order. Delivery to the delivery points in Bucharest is made in the hours listed at the completion of the firm order, valid during the program with the public of the online store.For orders paid by bank transfer, the delivery time will be calculated from the time of receipt in the account of the website operator Corkmarket.ro of the full payment.
Delivery for the products in certain promotions will be made according to the regulations of the respective promotion.
The seller will apply the rate communicated on the website for each delivery or according to the regulations of the promotions active on the site at the time of the order.
The seller will properly prepare the products for transport and send the following accompanying documents: tax invoice, related warranty certificates, user manuals provided by the manufacturer or the importer.The buyer must notify by email to info@corkmarket.ro the absence of any of these documents within 48 hours of receipt of the products, otherwise all these are considered provided (more details in the section "Delivery of Orders").
In cases where the Buyer is not found at the mentioned delivery address, within the agreed time frame, the courier will contact the Purchaser to agree on the details of a new delivery. If the delivery is not completed on the second attempt, the parcel will be returned to the Seller, who will cancel the order.The buyer may resume the order and bear the costs of a new delivery.
If the deadlines for shipping or delivery of the order cannot be respected, the Seller will notify the Buyer of the estimated deadline for completion of the delivery. If the new delivery deadline is not accepted by the Buyer, the order will be cancelled and the Seller will refund the relevant amounts paid in advance.
If the invoicing and delivery information provided by the Buyer is incorrect or incomplete, the Seller does not guarantee compliance with the delivery terms. If within 24 hours the data will not be corrected and no new delivery time will be established, the Seller reserves the right to cancel the order.
The ownership of the goods will be transferred when they are delivered to the indicated address (assuming the signature of the receipt of the transport document provided by the courier or the signing of the tax invoice in the case of deliveries made directly by the Seller) and the full payment.The seller will not authorize the courier to allow the opening of the parcel until after the signature of the receipt and payment of the possible countervalue thereof.
If the packages show visible damage upon receipt by courier, we recommend to the Buyer to refuse their receipt and to report this incident immediately by email to service@corkmarket.ro. If the number of packages differs from the number specified in the transport documents or the packages show visible damage upon receipt by courier, we recommend that you refuse to receive them by writing a note in the presence of the courier and report this incident to us within 1 hour by email to service@corkmarket.ro. Any subsequent claim concerning these aspects will be deemed null and will not be considered.
The buyer can obtain more information about the delivery of an order online in the “Delivery of orders” section.
Notices concerning the integrity and/or content of the packages will be made at the time of delivery by drafting a record in the presence of the courier. Any subsequent claim on these issues is void and cannot be taken into account.
Warranty conditions
The products purchased through CORKMARKET are new, in original packaging and benefit from warranty, in accordance with the legal provisions in force (OUG 21/1992, republished, with subsequent amendments and completions and Law 449/2003, as amended and supplemented) and the commercial policies of the manufacturers. The warranty period expires from the time the product is invoiced. Loss of the warranty certificate or invoice leads to loss of the guarantee. Duplicates of the warranty certificate cannot be issued.
The warranty is valid only on the territory of Romania, except when otherwise specified in the commercial warranties certificate.
In case of unjustified warranty claims, the Seller reserves the right to oblige the Buyer to pay the counter value of the diagnostic work of the product and the corresponding shipping charges.
The seller declares on his own responsibility that the products sold through the online store Corkmarket.ro comply with the requirements regarding life protection, health, occupational safety and environmental protection, in accordance with the provisions of HG 1022/2002 and HG 457/2003. The Seller also declares that the electrical and electronic equipment that it markets complies with the requirements of European regulations 72/23/EEC and 93/68/EC, the provisions of HG 992/2005 on the limitation of the use of hazardous substances in electrical or electronic equipment, as well as provisions HG 448/2005 concerning the prevention of the production of waste of electronic and electrical equipment.
The buyer can obtain more information about the product warranty in the “Warranty Terms” section.
Withdrawal from purchase
According to the legislation in force (details in O.G. No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the modification and supplementation of certain normative acts), the waiver of purchase is applicable only to Buyers individuals.
The Buyer has the right to notify the Seller in writing that he withdraws from a distance contract without giving reasons, within 14 calendar days from the day on which the Buyer or a third party, other than the carrier, indicated by the Purchaser, takes physical possession of the product.
The product will be returned in the same condition as it was delivered, in the original packaging complete and with all the labels intact, with all accessories, consumables and related gift products, together with a copy after invoice and warranty certificate in original.
The buyer who waives the purchase in accordance with the law will bear the direct costs related to the return of the products (art. 14 (2)).
The seller will return the value of the returned products within a maximum of 14 days from the date of receipt of the notice of withdrawal from this contract. The amount will be reimbursed in the same payment methods as those used by the Buyer for the initial transaction, unless the Purchaser has agreed to another payment method and provided that it is not the buyer's responsibility to pay commissions following the refund. The refund may be deferred until the date on which the Seller receives the products. Any shipping and handling charges, related to the original order, are not returned.
The waiver of purchase cannot be invoked in the case of:
products supplied according to the specifications of the Buyer, on the basis of special order.
Identical products discharged in the case of the purchase of several pieces (more than 2) of products in the categories “Protection of surfaces” and “Epoxy solutions”, they can only be returned in their original form, in sealed packaging.
In these cases, the Seller reserves the right to refuse the return, to demand a fee for bringing the products to the marketable state (new product, recovered product or second-hand) or, at the customer's option, the product will be returned at his expense.
In the case of products purchased in promotional campaigns, for which incentives were received of which the Buyer benefited before requesting the return (e.g. vouchers of purchases already redeemed by the Purchaser), the Seller reserves the right to retain the countervalue of the incentive from the amount refunded.
In the case of repeated returns, when it is considered that the Purchaser's actions were malicious, the Seller has the right to claim damages interests to the Buyer, under the conditions of applicable legislation.
Instructions on how to notify the withdrawal from the contract and particular cases of products and promotions can be found in the section “Renunciation of purchase”.
General Conditions of Use of Vouchers
Vouchers issued by the Seller (in the form of promotional codes) are instruments with the help of which total or partial payments can be made for products purchased from the online store www.corkmarket.ro. Voucher codes are issued electronically and can be sent in electronic format (via e-mail) or in printed format (si se transmit fizic). Vouchers can be general (the voucher code is communicated publicly) or individual (codul de voucher este comunicat prin email si este pus si in contul persoanei careia ii este destinat).
The specific rules of application of each voucher will be communicated upon its issuance and may include restriction to certain products or categories on the site. The validity of any voucher is limited, the validity date will be specified together with the promotional code.
In order to be able to use the Voucher for payment of a purchase on the website www.corkmarket.ro, you must enter the unique code of the voucher in the corresponding section of the shopping cart page. Vouchers cannot be cumulated with each other (one promotional code can be used in one Order) and cannot be exchanged for money or other goods/benefits. The voucher used, even partially, can no longer be used for new purchases, being cancelled at the time of use. In case of cancellation of an Order in which the Voucher was used, the Customer may request the reactivation of the respective promotional code under similar conditions, exclusively in writing, by e-mail to info@corkmarket.ro, providing the necessary details. However, it is not guaranteed to issue another promotional code, the online store has the right to refuse this.
The addition of the products and the Voucher to the shopping cart within the website www.corkmarket.ro does not constitute the reservation of products and registration of the order; an order is registered only after completion of all steps and pressing the "Order" button and is accepted at the time of its confirmation by the Seller.The Seller assumes no responsibility for any fact that causes the impossibility of using a Voucher, caused by the change of the e-mail address of the customer, the failure to receive, not reading correspondence by him, etc.
In the case of vouchers issued following promotional campaigns, the subsequent failure to comply with the conditions of participation and/or validation leads to the cancellation or recovery of the value of the voucher.
If the Seller considers that a voucher has been misused, it reserves the right to cancel the order in which the voucher was used without being obliged to provide any additional details.
In the case of Vouchers with individual transmissible codes, the Seller reserves the right to request additional details from the person applying the voucher and to cancel the use of the coupon if it detects inappropriate behaviour.
Confidentiality
The Seller is registered with ANSPDCP (National Supervisory Authority for the Processing of Personal Data) under the number......A (according to Art. 24 (3) of Law No. 677/2001).
Any personal information transmitted by the Buyer through the Seller's website is protected, kept in the conditions of maximum security and used only for the purpose agreed by Buyer at the time of collection, according to the laws in force.
The Buyer expresses his or her consent to receive electronic commercial messages from the Seller at the email address provided when placing an order or creating an account.
The Buyer has the possibility to modify the personal information provided and to filter the messages he wishes to receive from the Seller, by accessing the online section “Access account” and logging into the personal account.
More details can be found in the “Confidentiality” section.